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SYRX Academy Professional Development Programme

Medication Safety Coordinator Programme

Build safer medication systems in primary care & healthcare facilities.

Move beyond medication safety awareness. Learn how to coordinate medication safety activities, identify medication-related risks, strengthen high-risk medication controls, review incidents and near misses, and support continuous improvement within your healthcare facility.

Register via WhatsApp

For individual registration, group registration and HRD Corp enquiries.

The Challenge

Medication safety is more than preventing individual mistakes

Medication-related risks do not arise from individual carelessness alone. They can develop from weaknesses across the medication-use system.

  • /Unclear workflows
  • /Storage risks
  • /High-Alert Medications
  • /Look-Alike Sound-Alike medicines
  • /Interruptions and workload
  • /Communication failures
  • /Weak incident reporting
  • /Incomplete follow-up
  • /Recurring system weaknesses

Healthcare facilities therefore need more than medication safety awareness. They need people who can help coordinate, monitor and strengthen medication safety activities systematically.

The Progression

Where most facilities stop — and where medication safety has to reach.

  1. 01
    Awareness Knowing medication risk exists
  2. 02
    Coordination Someone owns the activity
  3. 03
    Risk Control Defences built into the process
  4. 04
    Incident Learning Every event reviewed and understood
  5. 05
    Continuous Improvement Measured, audited and sustained

Programme Overview

From medication safety awareness to practical coordination

The Medication Safety Coordinator Programme is a practical professional development programme designed to equip healthcare personnel with the framework, knowledge and practical resources needed to support medication safety activities within their healthcare facility.

The programme focuses on medication safety as an organisational system. Participants will explore governance, medication risk mapping, high-risk medication controls, safe workflows, incident management, Root Cause Analysis, CAPA, measurement and continuous improvement.

What this programme is

  • Develop practical capability to coordinate medication safety activities.
  • Support safer medication systems within the healthcare facility.

Want to know whether this programme fits your facility’s needs?

Enquire via WhatsApp

Who It’s For

Who is this programme for?

  • Pharmacists
  • Pharmacy Assistants
  • Nurses
  • Medical Assistants
  • Clinic Managers
  • Healthcare Operations Personnel
  • Quality & Patient Safety Personnel
  • Medication Safety Personnel
  • Healthcare Supervisors
  • Healthcare Facility Managers

Relevant for personnel working in

  • GP Clinics
  • Primary Care Clinics
  • Outpatient Facilities
  • Ambulatory Care
  • Community Healthcare Facilities
  • Dialysis Centres
  • Other healthcare facilities managing medication-use processes

Suitable for healthcare personnel involved in medication prescribing, screening, dispensing, administration, storage, monitoring, governance or operational oversight.

Curriculum · 7 Modules

What you will learn

Seven modules across one full day, moving from governance through to measurement — in the order a facility would actually build its medication safety system.

  1. Module 01

    Medication Safety Governance

    Understand medication safety as an organisational responsibility and the role of coordination, accountability and governance in building safer systems.

    • Organisational responsibility
    • Accountability & ownership
    • Medication Safety Coordinator role
    • Medication safety culture
    • System improvement
  2. Module 02

    Medication Risk Mapping

    Map the medication-use process and identify where medication-related risks and failure points may arise.

    • Prescribing
    • Screening
    • Dispensing
    • Administration
    • Monitoring
    • Reconciliation
    • Counselling
    • System controls
  3. Module 03

    HAM & LASA Controls

    Strengthen practical controls for High-Alert Medications (HAM) and Look-Alike Sound-Alike (LASA) medicines.

    • High-Alert Medications
    • LASA medicines
    • Storage
    • Segregation
    • Labelling
    • Restricted access
    • Independent verification
  4. Module 04

    Safe Medication Workflows

    Understand how workflow design and human factors influence medication safety.

    • Workload
    • Fatigue
    • Interruptions
    • Cognitive overload
    • Communication
    • Patient identification
    • Allergy verification
    • System defences
  5. Module 05

    Incident & Near-Miss Management

    Turn medication incidents, near misses and unsafe conditions into organisational learning.

    • Incident reporting
    • Medication errors
    • Near misses
    • Documentation
    • Risk prioritisation
    • Reporting culture
    • Learning from incidents
  6. Module 06

    Root Cause Analysis & CAPA

    Move beyond individual blame and investigate the underlying system weaknesses that contribute to medication incidents.

    • Contributory factors
    • Root Cause Analysis
    • 5 Whys
    • Fishbone Analysis
    • Corrective Action
    • Preventive Action
    • CAPA planning
    • CAPA follow-up
  7. Module 07

    Measurement & Continuous Improvement

    Monitor medication safety performance and establish processes that support continued improvement.

    • Medication safety indicators
    • KPI
    • Audits
    • Trend monitoring
    • Safety huddles
    • CAPA follow-up
    • Implementation priorities
    • Continuous improvement

Seven modules, one day, RM499 self-pay. Seats are confirmed on registration.

Register for the Programme

Programme Resources

More than a lecture

Participants will receive practical programme resources designed to support medication safety implementation within their healthcare facility.

01

Medication Safety Coordinator Toolkit

Practical resources supporting the coordination and organisation of medication safety activities.

02

Medication Error Review Templates

Structured resources supporting medication error, near-miss and incident review.

03

High-Alert Medication Control Pack

Practical resources supporting safer management and control of High-Alert Medications.

04

e-Certificate

Electronic certificate issued upon completion of the programme, subject to attendance requirements.

I’m Interested

Ask us anything about the resources before you register.

Learning Outcomes

From knowledge to implementation

After completing the programme, participants should be better able to:

Coordinate basic medication safety activities
Identify risks across the medication-use process
Strengthen HAM and LASA controls
Recognise unsafe workflows and human-factor risks
Support medication incident and near-miss reporting
Conduct basic structured incident reviews
Apply Root Cause Analysis principles
Develop and monitor Corrective and Preventive Actions
Establish medication safety indicators and audits
Support continuous medication safety improvement

Programme Details

Date, fees and registration

Organised by SYRX Academy

Medication Safety Coordinator Programme

Date Wednesday
28 October 2026
Time 9:00 AM –
4:00 PM
Duration 7 Hours
1 Full Day
Mode Online
via Zoom
Self-Pay RM499 per participant
HRD Corp Claimable RM699 per participant
Register / Enquire via WhatsApp

Employer-Sponsored Registration

HRD Corp Claimable registration

Registering through your organisation? HRD Corp Claimable registration is available at RM699 per participant. Our team will assist with the required registration coordination together with the relevant Training Provider.

For HR / Training Department enquiries, contact us directly via WhatsApp. Claim eligibility is determined by HRD Corp and your organisation’s own levy standing.

Common Questions

Before you register

Is this programme only for pharmacists?
No. The programme is relevant to pharmacists, nurses, medical assistants, pharmacy assistants, clinic managers, healthcare operations personnel, quality personnel and other staff involved in medication-use processes.
Is the programme conducted online?
Yes. This scheduled programme will be conducted online via Zoom.
How long is the programme?
The programme is a 7-hour, full-day professional development programme.
Will participants receive an e-Certificate?
Yes. An e-Certificate will be issued upon completion of the programme, subject to attendance requirements.
Is HRD Corp Claimable registration available?
Yes. HRD Corp Claimable registration is available at RM699 per participant. Organisations may contact SYRX Academy for registration details.
How do I register?
Click any WhatsApp registration button on this page and contact SYRX Academy directly.

Medication Safety Coordinator Programme

Build a safer medication system in your healthcare facility

Medication safety improvement starts by identifying risks, strengthening controls and learning systematically from incidents. Join the Medication Safety Coordinator Programme and develop practical capability to support safer medication systems within your organisation.

  • 28 October 2026
  • 9:00 AM – 4:00 PM
  • Online via Zoom
Self-Pay RM499 HRD Corp Claimable RM699
SYRX ACADEMY
People  |  Knowledge  |  Safer Care

Medication Safety Coordinator Programme
7-Hour Professional Development Programme

WhatsApp 019-261 4378

This is a professional development programme. Participation does not constitute government certification, statutory appointment, regulatory recognition or professional licensure.

Self-Pay RM499 · HRD Corp RM699 · 28 Oct Register via WhatsApp